Getting Help

Contact Information

  • Distance Education
    Email cc_canvasadmin@cerrocoso.edu for general online education information.
  • Admissions and Records
    Contact Admissions and Records to add or drop a course and to confirm your enrollment in a course.
  • Financial Aid
    Contact Financial Aid for help with paying for courses and course materials. Local scholarships are available!
  • Counseling and Advising
    Contact Counseling for help with determining what classes to take when and for assistance in transfering and graduating.

Technical Support

Login Support

Logging in is best done through your portal. 

Kern Community College District (KCCD) Students, that is students who are directly enrolled at Cerro Coso Community College or Bakersfield College or Porterville College should click on For KCCD Students below for instructions on logging into Canvas. 

Students enrolling in a Cerro Coso course via the California Virtual Campus (CVC) Online Education Initiative Platform should click on For CVC Students below for instructions on logging into Canvas.

Canvas is the learning management system that delivers online courses for California Community Colleges, including Cerro Coso. You will need to access Canvas in order to attend your class.

If you experience any difficulty logging into the Inside Portal and accessing Canvas from the portal, contact KCCD Technical Support. They can help you resolve any login and password issues.

Portal Support

Inside Portal

Students enrolled in a Cerro Coso course whose home college is Cerro Coso Community College, Bakersfield College, or Porterville College should use the InsideCC (or InsideBC or InsidePC) portal to access Cerro Coso's Canvas.

 

Exchange Portal

Students enrolled in a Cerro Coso course via the California Virtual Campus - Online Education Initiative Platform at cvc.edu, aka the CVC Exchange should use the CVC Exchange Portal to access Cerro Coso's Canvas.

 

Canvas Support

Zoom

Zoom Resources:

Canvas External Tools

Some instructors may be using other tools within Canvas. Support for the most common tools can be found at these links. When in doubt, start with Canvas Support.

 

Additional Contacts

  • Admissions and Records
    Contact Admissions and Records to add or drop a course and to confirm your enrollment in a course.
  • Financial Aid
    Contact Financial Aid for help with paying for courses and course materials. Local scholarships are available!
  • Counseling and Advising
    Contact Counseling for help with determining what classes to take when and for assistance in transfering and graduating.