Services & Resources
Student Support Desk
The Student Support Desk is available to help with general questions about the college, Admissions, Financial Aid and Advising. Open Ask Wiley or use the Ask Wiley button at the bottom right corner of this webpage.
- Tap or click, "Questions? Ask Wiley"
- Type/Enter: Live Agent
- Then select Department
Want to speak to someone face-to-face? Ask Wiley's Live Agent feature has Zoom available. If you need more help that cannot be covered in a Zoom session, we will assist you in making an appointment for follow-up! Zoom is a free app you can use on your phone or computer. Download Zoom.
If you need to verify your identity with the Admissions & Records office, the fastest method is via ID.me in your CCCApply account. Opting out of the ID.me process will dramatically slow down your admissions process and manual processing can take up to four weeks. If verifying with Admissions & Records, you are required to meet with a staff member either in person or via the live chat for instructions.
To verify identity, you will be asked to provide at least two (2) forms of identification, one (1) must be a photo ID. If you choose to return to your CCCApply account and complete the ID.me process, please contact Admissions & Records for further instructions.
Hours:
- Monday - Thursday: 8AM - 10AM
- Monday - Thursday: 3PM - 5PM
- Friday: 8AM - 12PM
NOTE: There may be a wait time when connecting with Admissions & Records, especially during peak, high-impact periods. Please have identity documents ready and follow the instructions provided by the technicians. Do not leave the chat queue and create a new live chat as it will slow down the queue. Please be patient and remain in the queue.
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ALL official communication from the college will go to your @email.cerrocoso.edu address. Make sure to check it often.
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