DETAILED TOPICAL OUTLINE:
A. Communication Skills (A, B, E)
1. Verbal Communication
a. Introductory skills
b. Tone, quality, diction of speech
c. Advanced skills of public speaking
2. Group dynamics
3. Group management techniques
4. Conflict resolution
B. Appropriate behavior (B, D)
1. Personal grooming
2. Rules and acceptable student conduct
3. Campus etiquette
4. Knowing limitations as a student representative
C. Providing campus tours (A, B, C, D, E)
1. Physical layout of the campus (campus tours)
2. Personal script
3. Practicum
D. Campus resources and functions (A, D, E)
1. Review department information
2. Visit various campus offices and sites
3. Develop personal resource book