KERN COMMUNITY COLLEGE DISTRICT – CERRO COSO COLLEGE

HCRS C130 COURSE OUTLINE OF RECORD

  1. DISCIPLINE AND COURSE NUMBER:
    HCRS C130
  2. COURSE TITLE:
    Communication in Healthcare
  3. SHORT BANWEB TITLE:
    Comm in Healthcare
  4. COURSE AUTHOR:
    Gates, Cheryl G.
  5. COURSE SEATS:
    -
  6. COURSE TERMS:
    70 = Fall; 30 = Spring; 50 = Summer
  7. CROSS-LISTED COURSES:
  8. PROPOSAL TYPE:
    CC New Course
  9. START TERM:
    70 = Fall, 2012
  10. C-ID:
  11. CATALOG COURSE DESCRIPTION:
    This course is designed to prepare the student to recognize human behaviors and communicate effectively with clients and other healthcare providers in the workplace. Topics include verbal, nonverbal communication techniques, listening skills, therapeutic communication skills and communicating with other healthcare providers. This course meets the competency standards for CAAHEP and CCBMA certification.

  12. GRADING METHOD

    Default:
    S = Standard Letter Grade
    Optional:
  13. TOTAL UNITS:
    2

  14. INSTRUCTIONAL METHODS / UNITS & HOURS:

    Method
    Min Units
    Min Hours
    Lecture
    2
    36
    Lab
    0
    0
    Activity
    0
    0
    Open Entry/Open Exit
    0
    0
    Volunteer Work Experience
    0
    0
    Paid Work Experience
    0
    0
    Non Standard
    0
    0
    Non-Standard Hours Justification:

  15. REPEATABILITY

    Type:
    Non-Repeatable Credit
  16. MATERIALS FEE:
    No
  17. CREDIT BY EXAM:
    No
  18. CORE MISSION APPLICABILITY:
    Associate Degree Applicable (AA/AS);Certificate of Achievement (COA);CSU Transfer;Career Technical Education (CTE)
  19. STAND-ALONE:
    No

  20. PROGRAM APPLICABILITY

    Required:
    HCRS Administrative Medical Assisting- (Certificate of Achievement)
    HCRS Clinical Medical Assisting- (Certificate of Achievement)
    HCRS Medical Assisting (AS Degree Program)
    Elective:

  21. GENERAL EDUCATION APPLICABILITY

    Local:
    IGETC:
    CSU:
    UC Transfer Course:
    CSU Transfer Course:
    California State University, San Bernardino = HSCI 273: Software Applications in the Health Sciences

  22. STUDENT LEARNING OUTCOMES Upon completion of the course, the student will be able to

    1. Compare styles and types of verbal communication.
    2. Analyze nonverbal communication techniques.
    3. Evaluate different types of communication barriers.
    4. Differentiate between subjective and objective information.
    5. Recognize elements of fundamental writing skills.
    6. Identify resources and adaptations that are required based on individual needs.

  23. REQUISITES

    Advisory:
    Reading - 1 Level Prior to Transfer
    and Writing - 1 Level Prior to Transfer

  24. DETAILED TOPICAL OUTLINE:

    Lecture:

    A.      Elements of Communication

    I.                 Message

    II.               Source

    III.              Sender

     

    B.     Understanding Human Behavior

    I.                 Maslow’s Hierarchy of Needs

    II.               Life Span Development

     

    C.     Types of Communication

    I.                 Positive Verbal

    II.               Negative Verbal

    III.              Nonverbal

     

    D.     Improving Communication Skills

    I.                 Listening Skills

    II.               Interpersonal Skills

    III.              Therapeutic Communication Skills

    IV.              Assertiveness Skills

    V.               Special Circumstances

     

    E.      Communicating with Coworkers

    I.                 Positive communication with coworkers

    II.               Communicating with management

    III.              Dealing with conflict

     

    F.      Written Communication Tools and Community Resources

    I.                 Policy and Procedure Manual

    II.               Community Resources

     

    G.     Stress

    I.             Causes of stress

    II.           Reduce stress

    III.          Prevent Burnout

     

     

  25. METHODS OF INSTRUCTION--Course instructional methods may include but are not limited to

    1. Case Study;
    2. Discussion;
    3. Instruction through examination or quizzing;
    4. Lecture;
    5. Outside reading;
    6. Problem Solving;
    7. Written work;
    8. Other Methods: PowerPoint Presentations, video

  26. OUT OF CLASS ASSIGNMENTS: Out of class assignments may include but are not limited to

    1. Assign a short 3 page paper on communication topics, e.g., describe how the affects of body posture on oral communication. 2. Assigned readings, example: Read Chapter 1 and outline prior to lecture. 3. Discussion of Case Studies Example: Case Study Mary is 23 years old and has been a medical assistant for 6 months. She is currently working in a walk-in clinic in a large urban city. She has interviewed three patients this morning. One patient is a homeless transient male who appears to have some type of mental incapacity; the second is a teenage girl who suspects she might be pregnant; and the third is a well dressed professional male who complains of a sore throat. 1. How will Mary adapt her communication style to communicate with each patient? 2. What types of communication roadblocks will she encounter with each one? 3. What types of communication techniques will she use for each patient?

  27. METHODS OF EVALUATION: Assessment of student performance may include but is not limited to

    1. Discussions

    2. Chapter Quizzes, short answer, multiple choice, or true-false:
    Question Example:
    Short Answer: Name 3 things that can affect oral communication.

    3. Midterm and/or Final, short answer, multiple choice, or true-false:
    Question Example:
    The first impression of an office is often the result of
    A. A phone call
    B. An insurance referral
    C. The first visit
    D. rumors

  28. TEXTS, READINGS, AND MATERIALS: Instructional materials may include but are not limited to

    Textbooks
    No Author. (2000) No Textbook Is Required, , No Publisher
    This is for no textbook option
    No Author. (2000) No Textbook Is Required, , No Publisher
    This is for no textbook option
    Manuals
    Periodicals
    Software
    Other
  29. METHOD OF DELIVERY:
    Online (purely online no face-to-face contact) ;iTV – Interactive video = Face to face course with significant required activities in a distance modality ;Face to face;
  30. MINIMUM QUALIFICATIONS:
    Health Care Ancillaries;

  31. APPROVALS:

    Origination Date
    02/29/2012
    Last Outline Revision
    05/04/2012
    Curriculum Committee Approval
    05/04/2012
    Board of Trustees
    06/14/2012
    State Approval
    UC Approval
    UC Approval Status
    CSU Approval
    70 = Fall 2012
    CSU Approval Status
    Approved
    IGETC Approval
    IGETC Approval Status
    CSU GE Approval
    CSU GE Approval Status