CC Online Frequently Asked Questions
How do CC Online courses work?
You must have access to the Internet and a computer (for more specific equipment requirements see computer requirements). You will access your class via your web browser during times that are convenient to you. Our classes are not designed to be self-paced, there are definite beginning and ending times as well as specific dates that assignments and tests are due. They are, however, designed to be taken asynchronously – at your convenience. You can access your class at 9:00AM, 9:00PM, 3:00PM, or 3:00AM! For the most part you will do your reading and coursework offline, take tests offline and online, and interact with your instructor and classmates via electronic mail, discussion groups, and, in some cases, chat rooms. You can also interact with your instructor via the telephone. Cerro Coso Online courses are designed with flexibility in mind.
How do I get the username and password for the classes?
Registered students will be able to access their courses from the Friday before class starts, until the actual start date of the course, at 8pm. Students can log into the Portal by clicking on the InsideCC icon on the left side of our webpages, or by going to the Student Login pages (link on the right of each CC Online page). Once logged in, the student will click on the My Courses tab, then on the name of the course. Note: If you don't see your course's homepage, you have NOT LOGGED INTO THE COURSE. If you do not log into the course by 8pm on the start date, you will be dropped.
Students with a Bakersfield College email address will access their CC Online courses through the InsideBC portal, and students with a Porterville College email address will access their CC Online courses through the InsidePC portal.
If students do not access their online courses before 8 P.M. PST on the start date, they will be dropped to accommodate the Waiting List students.
How does the InsideCC Portal work?
Students log into the portal using their full school-assigned email address (@email.cerrocoso.edu, @email.bakersfieldcollege.edu, or @email.portervillecollege.edu) and their BanWeb pin. From there, they will have access to their online classes, BanWeb and their email. A few training videos can be found at https://inside.cerrocoso.edu/training.
Do I have to access my class at the same time everyday?
No, but you will have to access your class several times a week at times that are convenient to you. It depends on the course, but most students will find that they will need to access the class between 5 and 7 times a week in order to keep up with class discussions, student questions and assignments.
How do I receive my course materials?
Your lectures will all be accessed via your web browser. Your textbooks and other required materials will be available through either the Cerro Coso Bookstore or other bookstores which you can access online.
What makes CC Online courses different from traditional classroom or "correspondence" courses?
CC Online courses have a high level of interaction between students and the instructor. You will find that the level of interaction in CC Online courses will be as high as that of traditional face-to-face classroom based courses – in many cases much higher. Many students feel that they are able to contribute more to a discussion in online courses and that the depth of coverage in online discussions yields much more knowledge. No longer do you have one or two students monopolizing the discussions – in CC Online courses everyone has the chance to contribute and be heard!
What is CC Online's campus life like?
Students taking courses through CC Online have access to library facilities, counseling and student services, and other CC Online students, staff, and faculty. You may be located hundreds or thousands of miles away from the physical campus but every attempt is made to make all students feel part of the Cerro Coso experience.
What type of computer equipment do I need?
Different courses may have specific requirements. At a minimum, you need a PC or Mac compatible computer with a broadband (cable/DSL) internet connection. There should be a modern browser like Firefox or Internet Explorer 8.0 installed. Most of the Computer Information Systems courses will require that you have a PC capable of running current Microsoft Office software. Some courses may require access to a high-speed connection. For specific course equipment requirements please call CC Online at (888) 537-6932 toll free. Please note that our Math courses are not compatible with Macs.
Do I have to be a computer expert to take CC Online courses?
Not necessarily. If you have accessed the internet before you should have no trouble with most classes. Each course is designed around a familiar and simple to use interface. When the course begins you will receive instructions from your instructor about general course information. You should find that it is very easy to go from one CC Online course to another, however some classes do require you to have a higher proficiency with computers and related software. Consult the course description and, if you have any further questions, the class instructor.
How can I enroll in CC Online?
CC Online is part of Cerro Coso Community College. For information on enrolling in Cerro Coso go to the Admissions page.
Why does it show a set day on my class schedule for my online class?
If you see a day listed under the Days Column on your official Class Schedule, it is just for statistical purposes only. CC Online classes are totally online (with the exception of the SPCH C101 online class and some of our Biology courses).
How do I submit essays and written assignments to the instructor?
Written assignments can be submitted via e-mail or uploaded onto the class web (if the instructor chooses to use this method). The drawback is that that e-mail will not retain the formatting of the original file. This can be serious problem when you are expected to present your written materials in a particular file format, or style. One way around this is to submit your writing assignment as an "attachment" to an e-mail message. In this case, if your instructor has the same word processing software as you, then he will see your writing assignment in exactly the same form as it was written. An alternative is to send the file as a Rich Text Format document. The Rich Text Format has the advantage that most formatting is preserved and can be viewed on a variety of popular word processors.
The following instructions were written by Corey Marvin, VP of Academic Affairs, to help guide you through the process of sending a written assignment as an e-mail attachment:
- From your email program, begin a new message addressed to the person(s) you are sending it to and type in whatever beginning message you want (i.e., "Here it is!" or "Treat it nicely!").
- All e-mail programs are different in the kind and quality of features they support, but most allow you to send whole documents by clicking on a button or pulling down a menu that says "Add an Attachment" or "Attach a file" or some variation of that.
- You will probably then be presented with a box or line that allows you to put in, or browse for, the file-name of your document you want to attach. For example, if your paper is stored on your hard-drive at c:\msoffice\winword\paper1.doc, this is the file-name you would enter. If it's on a floppy disk, it might be something like a:paper1.doc.
- You then press OK (or whatever your program uses to accept data).
- You should see in the body of your e-mail message not the document but a message indicating that the document is attached.
- Send away.
If you have any trouble and your e-mail is maintained by your Internet Service Provider (i.e., Ridgenet, Earthlink, AOL, hotmail, etc.), contact them for assistance. If you have trouble and are not supported, use the Help Center in the Discussion folder to contact the class and we'll try to figure it out.
How do I get a Moodle User Account?
Users are created by the registration system, using the School-Assigned email addresses.
Do I need an Enrollment key to access my Online Course?
No. Now that our courses are being run through the InsideCC Portal, you will not need an enrollment key to access the course. As long as you are registered, you can access the course from the My Courses tab on the Portal.
If you do not see the course on the My Courses tab, check your Schedule on the Student tab to make sure that you are registered in the course. Waitlisted students cannot access their online courses until they become registered in the course.
When you copy text from MS Word, and paste it into the Moodle text box, a bunch of coding comes with it.
If you are trying to copy text from Microsoft Word into any of the Moodle text boxes, sometimes, coding appears when you hit the submit button. To avoid this, you can try using the Clean Word HTML button (at the top of the edit box): paste the text in, then use ctrl+a to select all of the text, then click on the Clean Word HTML button. Of you can FIRST copy and paste the text into Notepad to remove the coding (but you will also lose the formatting), then copy and paste into Moodle. Another option is to use OpenOffice. It is a free program that is similar to Word and can open Office documents. Paste the text from MS Word into OpenOffice by using the "Paste from Word" function. THEN, copy and paste from OpenOffice into Moodle. None of the coding will come with it.